Refund policy

Personalized map orders

Our maps are made to order using your route and chosen details. You may cancel your order for a full refund at any time before you approve the digital proof.

One revision is included before proof approval. Please check the route, names, dates, times, distances, spelling, and other personalized details carefully. Once you approve the proof, production begins and the order can no longer be cancelled, changed, or returned because you changed your mind.

Because every map is made to order and personalized to your route and details, orders are excluded from the EU 14 day right of withdrawal once you have approved your digital proof. Before you approve your proof, you may cancel at any time for a full refund.

If your map arrives damaged, defective, or different from the approved proof, contact trailprint@icloud.com as soon as possible with your order number and clear photos. After reviewing the issue, we’ll offer a replacement or refund. This does not affect your statutory rights.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trailprint@icloud.com